Privacy Policy

This privacy policy explains how Artisan Kitchens UK collects and uses personal data when you visit our website, request a consultation, or engage our bespoke kitchen services. We are committed to protecting personal information in accordance with UK data protection law. The policy sets out the categories of data we collect, the lawful basis for processing, how long we retain information, and the rights available to individuals. If you have any questions or require a paper copy of this policy, please contact us using the details below.

Information we collect

We collect information you provide directly, including your name, email address, telephone number, postal address and project details when you complete an enquiry form, request a survey or email us. We may also collect photographs and notes that you supply to help us prepare a design proposal. When you use our website, we gather technical information such as IP address, browser type and pages visited for analytics and security. We never require payment details to use the site. Where necessary for installation services we record delivery instructions and site contact details to coordinate works safely and efficiently.

How we use personal data

We use personal data to respond to enquiries, provide design consultations, prepare proposals, and manage the production and installation of bespoke kitchens. Contact details are used to arrange appointments and to keep clients updated about project progress. Technical data and analytics help us maintain the website and improve usability. We will not sell your personal data. Where we use subcontractors for manufacturing, delivery or installation we share only the information necessary to perform those services and require suppliers to protect personal data to the same standard as ours.

Cookies and similar technologies

We use cookies to provide essential site functionality and to improve user experience through analytics. Essential cookies enable features such as form submissions and session management. Non-essential cookies, including analytics cookies, will only be set after you provide consent using the cookie control on the site. You may change your cookie preferences at any time by clearing browser cookies or adjusting settings. For more detail on the cookies we use, see the cookie notice presented on the website during your first visit.

Data retention and security

We retain personal data only for as long as required for the purposes described, typically for the duration of a project and for a reasonable period afterwards to fulfil legal and contractual obligations. We use physical, technical and organisational measures to protect data, including secure servers and access controls. Where personal data is transmitted to third parties for services such as cloud backups or payment processing, we ensure appropriate safeguards are in place and that suppliers act as data processors under contract.

Your rights

Under UK data protection law you have rights including the right to access your personal data, request correction, object to processing, request erasure in certain circumstances, and request a copy of data you have provided. Where processing is based on consent you may withdraw consent at any time. To exercise any of these rights, or to raise a query about how we use your data, contact our data protection contact details below. If you remain unsatisfied you have the right to lodge a complaint with the Information Commissioner's Office.

Contact and changes to this policy

For questions about this policy or to exercise your rights contact: Artisan Kitchens UK, 18 Parkside House, Park Lane, London, W1K 7JL, email [email protected] or telephone +44 20 7123 4567. We may update this policy from time to time. When we make material changes we will publish the revised policy on this page with a revised effective date. This policy was last updated in 2026.